Notice: this is an informative translation. Only the Dutch version is legally binding.
Zentic respects the privacy of its customers and visitors and processes personal data carefully and in accordance with the General Data Protection Regulation (GDPR).
In this privacy statement we explain which personal data we collect, what we use it for and what rights you have.
1. Company details
Name: Zentic
Chamber of Commerce number: 72067527
VAT number: NL002335720B45
Email (privacy inquiries): support@zentic.io
Country of establishment: the Netherlands
Zentic is in some cases the data controller and in other cases the data processor, depending on the service.
2. Which personal data do we process?
We process, among other things, the following personal data:
Data that you provide to us yourself
- Name
- Email address
- Telephone number
- Billing and address details
- Login credentials (encrypted / hashed)
- Payment status and invoice information
- The content of support tickets and email correspondence
Data obtained through our services
- Customers' website data (such as WordPress content)
- Technical data required for hosting and support
Zentic may have technical access to customer data, but only reads or uses this content where this is necessary for the provision of support or management.
Automatically collected data
- IP address
- Browser and device data
- Log data
3. What do we use this data for?
We process personal data for the following purposes:
- Providing hosting and related services
- Account and user management
- Invoicing and payments
- Customer service and support
- Security and fraud prevention
- Improving our website and services
- Legal obligations (such as record-keeping requirements)
4. Where does the data come from?
Personal data is collected via:
- Website forms
- Orders and accounts in the customer portal (WHMCS)
- Support tickets (SupportPal)
- Email contact
- Cookies and analytical tools
5. Third parties and data processors
Zentic uses third parties that process personal data (on Zentic's instructions). Where required, data processing agreements have been concluded with these parties.
| Party | Purpose |
|---|---|
| Mollie / Stripe | Payment processing |
| Cloudflare | Security and performance |
| DigitalOcean | DNS |
| Skynats | Server management |
| CloudLinux | Server isolation |
| LiteSpeed | Web server |
| JetBackup | Backups |
| MailerSend | Transactional email |
| QBOX Mail | Email services |
| WHMCS | Customer management & invoicing |
| SupportPal | Support tickets |
| PanelAlpha | Server and account management |
| Nextname | Domain registration |
| Google Analytics | Website analytics |
| Better Stack | Monitoring and logging |
| GoHighLevel (Funnel Synergy) | Marketing & automation |
| Matomo (Piwik) Analytics (self-hosted) | Website analytics (data is stored within our own infrastructure and not shared with third parties) |
| Microsoft Clarity | Analysis of user behavior, heatmaps and session recordings to improve usability |
Some parties are established outside the EU. In such cases, appropriate safeguards are applied, such as standard contractual clauses.
6. Cookies
Zentic uses cookies and similar techniques:
- Functional cookies – necessary for the functioning of the website
- Analytical cookies – to gain insight into website usage
- Marketing cookies – for marketing and automation purposes
On your first visit to our website, consent is requested via a cookie banner.
7. Retention periods
Zentic does not retain personal data longer than necessary:
- Invoice and administrative data: 7 years
- Customer accounts and hosting data: duration of the agreement + 30 days
- Support tickets: 2 years
- Log and IP data: a maximum of 90 days, unless a longer period is necessary for security
8. Security
We take appropriate technical and organizational measures to protect personal data, including:
- Encryption and hashing of login credentials
- Restricted access rights
- Monitoring and security of servers
9. Rights of data subjects
You have the right to:
- Access your personal data
- Have data corrected or erased
- Restrict processing
- Object to processing
- Transfer data (data portability)
Requests can be submitted via support@zentic.io.
We will respond within 30 days at the latest.
10. Complaints
Do you have a complaint about the processing of personal data? Then you can contact us.
You also have the right to lodge a complaint with the Dutch data protection authority (Autoriteit Persoonsgegevens).
11. Changes
Zentic reserves the right to amend this privacy statement.
The most up-to-date version is always available on our website.
